COVID-19 Frequently Asked Questions

Updated March 11, 2022

NOTE: COVID-19 Electricity Pricing is no longer in effect.



Q1: What is the new electricity price?

A1: Effective January 18, 2022, residential, small business customers and farms currently paying Time-of-Use or Tiered prices will pay 8.2 ¢/kWh no matter what time of day the electricity is consumed. The Government has indicated that it intends to keep the 8.2 ¢/kWh pricing in place for 21 days.

The 8.2 ¢/kWh pricing applies automatically – no customer action is required.

Update: This procing program has now ended

Q2: Which customers will receive the new pricing?

A2: All households, small businesses and farms that buy their electricity from Halton Hills Hydro will pay 8.2¢/kWh for all hours of the day, every day of the week for electricity used from January 18th to February 7th.

This price is in effect for all customers who currently pay Time-of-Use OR Tiered electricity prices.

Customers who have a contract with an energy retailer for their electricity prices will pay their contract price instead.

Q4: How long will the new pricing be in effect?

A4: The Government has stated that it intends for the new pricing to be in effect for 21 days – until February 7, 2022.

Q5: How and when will the new pricing appear on bills?

A5: The new price will show on bills for electricity consumed between January 18th and February 7th. Each electricity line – on-peak, mid-peak, off-peak or Tier 1, Tier 2 for tiered customers will bill at the same rate of 8.2 ¢/kWh.

Bills that reflect electricity used before or after the January 18th to February 7th window will reflect multiple line items as only electricity used within that window is billed at the new rate.

Q6: Does the new pricing apply to customers on tiered prices?

A6: Yes. The price applies to all customers who currently pay Time-of-Use OR Tiered prices.

Q7: Why is this price change happening?

A7: The Province of Ontario is providing relief for businesses and residents impacted by the current public health measures in place to curb the spread of the Omicron variant.

Q8: Are there other programs available for businesses impacted by the current public health measures?

A8: The Ontario Government has introduced new supports for businesses including the Ontario COVID-19 Small Business Relief Grant and the Ontario Business Costs Rebate Program. Visit the Ontario Government website to learn more: https://covid-19.ontario.ca/covid-19-help-businesses-ontario

NOTE: Please check the link above - some of these programs have now ended.

Q9: Is Halton Hills Hydro’s Office open during the pandemic?

A9: Halton Hills Hydro’s office is currently closed to the public. Our office continues to be open to assist customers through telephone or email and our operations continue as usual.

Q10: How can I contact Halton Hills Hydro?

A10: You can e-mail us at any time at inquiries@haltonhillshydro.com. Our office is open for telephone inquiries at 8:30-4:30 Monday to Friday. We are available 24 hours a day for power outage emergencies. Call 519-853-3701.

You will also find a number of easy to use self-service features on our website at www.haltonhillshydro.com

Q11: How can I pay my bill?

A11: Currently, the safest option for payment is online through your financial institution or sign up for pre-authorized payments. For pre-authorized payments click here. Credit card payments can be made through our website by clicking here. Cheques can be mailed or dropped off in our night deposit box at 43 Alice St. Acton, L7J 2A9. Please call or e-mail our office if you need to make payment arrangements.

Q12: What is Halton Hills Hydro doing if I can’t pay my bill?

A12: Halton Hills Hydro understands that many customers are facing financial hardships as a result of the pandemic. Arrears payment arrangements are available to customers who need more time to pay their account.

Halton Hills Hydro offers the following payment assistance programs to assist customers having difficulty paying their bills:

  • Ontario Electricity Support Program (OESP)
  • Low-income Energy Assistance Program (LEAP)

Full details are available on the Payment Assistance page on our website.

Check back frequently for updates.

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