COVID-19 Frequently Asked Questions

Updated January 21, 2021

Q1: Is Halton Hills Hydro’s Office open during the pandemic?

A1: Halton Hills Hydro’s office is currently closed to the public. Our office continues to be open to assist customers through telephone or email and our operations continue as usual.

Q2: How can I contact Halton Hills Hydro?

A2: You can e-mail us at any time at inquiries@haltonhillshydro.com. Our office is open for telephone inquiries at 8:30-4:30 Monday to Friday. We are available 24 hours a day for power outage emergencies. Call 519-853-3701.

You will also find a number of easy to use self-service features on our website at www.haltonhillshydro.com

Q3: How can I pay my bill?

A3: Currently, the safest option for payment is online through your financial institution or sign up for pre-authorized payments. For pre-authorized payments click here. Credit card payments can be made through our website by clicking here. Cheques can be mailed or dropped off in our night deposit box at 43 Alice St. Acton, L7J 2A9. Please call or e-mail our office if you need to make payment arrangements.

Q4: What is Halton Hills Hydro doing if I can’t pay my bill?

A4: Halton Hills Hydro understands that many customers are facing financial hardships as a result of the pandemic. The following measures are in place to assist our customers:

  • Disconnection of accounts for non-payment has been suspended until July 31, 2020. This includes all residential and low volume, small commercial customers.
  • Arrears payment arrangements are available to customers who need more time to pay their account.

Halton Hills Hydro offers payment assistance programs to assist customers having difficulty paying their bills:

  • Ontario Electricity Support Program (OESP)
  • Low-income Energy Assistance Program (LEAP)

NOTE: Funding is no longer available for the Covid-19 Energy Assistance Program (CEAP)

Full details are available on the Payment Assistance page on our website.

Q5: What is the price of electricity?

A5: A fixed price of $0.085/kWh is in effect all day every day until January 28th for residential and small business customers.

Check back frequently for updates.

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