COVID-19 UPDATES

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Find the latest updates from Halton Hills Hydro in response to COVID-19

Find the latest updates from Halton Hills Hydro in response to COVID-19

  • Financial Assistance for Small Business Customers

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    Updated June 11, 2021

    The Ontario Government has expanded the eligibility criteria for the Covid-19 Energy Assistance Programs for small commercial customers.

    Even if you applied previously, you may be eligible to apply again for additional funding.

    CEAP-SB provides up to $1500 in funding for small commercial customers who are behind on their bills.

    Learn more and apply here: https://haltonhillshydro.com/for-business/covid-19-energy-assistance-program-small-business-ceap-sb/

    There are also other COVID-19 related energy grants available to businesses through the Ontario Government. Visit Ontario.ca to find the latest information on these programs.

  • Covid-19 Energy Assistance Program (CEAP) for Residential Customers

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    UPDATED June 11, 2021

    Applications are now being accepted for the Government of Ontario’s new Covid-19 Energy Assistance Program.

    The government is providing $9 million to support residential customers who are in arrears on their energy bills as a result of COVID-19.

    Residential electricity consumers are eligible for CEAP if, as of the date you are applying, you have overdue amounts owing from one or more electricity bill(s) since March 17, 2020, the date of the initial Provincial Declaration of Emergency.

    If you previously received funding under this program and are reapplying based on overdue amounts still owing, you may qualify for additional funding up to a total combined maximum credit of $750.00

    CEAP applications are processed on a first come first serve basis until the program funds are depleted. Be sure to get your application in early.

    Learn more about eligibility requirements and apply HERE.

  • COVID-19 Frequently Asked Questions

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    Updated June 28, 2021

    Q1: Is Halton Hills Hydro’s Office open during the pandemic?

    A1: Halton Hills Hydro’s office is currently closed to the public. Our office continues to be open to assist customers through telephone or email and our operations continue as usual.

    Q2: How can I contact Halton Hills Hydro?

    A2: You can e-mail us at any time at inquiries@haltonhillshydro.com. Our office is open for telephone inquiries at 8:30-4:30 Monday to Friday. We are available 24 hours a day for power outage emergencies. Call 519-853-3701.

    You will also find a number of easy to use self-service features on our website at www.haltonhillshydro.com

    Q3: How can I pay my bill?

    A3: Currently, the safest option for payment is online through your financial institution or sign up for pre-authorized payments. For pre-authorized payments click here. Credit card payments can be made through our website by clicking here. Cheques can be mailed or dropped off in our night deposit box at 43 Alice St. Acton, L7J 2A9. Please call or e-mail our office if you need to make payment arrangements.

    Q4: What is Halton Hills Hydro doing if I can’t pay my bill?

    A4: Halton Hills Hydro understands that many customers are facing financial hardships as a result of the pandemic. Arrears payment arrangements are available to customers who need more time to pay their account.

    Halton Hills Hydro offers payment assistance programs to assist customers having difficulty paying their bills:

    • Ontario Electricity Support Program (OESP)
    • Low-income Energy Assistance Program (LEAP)
    • Covid-19 Energy Assistance Program (CEAP)
    • Covid-19 Energy Assistance Program - Small Business (CEAP-SB)

    Full details are available on the Payment Assistance page on our website.

    Check back frequently for updates.

  • Covid-19 Scam Alert

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    UPDATED January 21, 2021

    As the pandemic continues, the scams are also continuing. A number of more recent scams focus on rebates and refunds. Please be wary. Do not provide any personal information over the phone unless you are sure of the caller. Do not let strangers into your house.

    We have been made aware of a number of COVID-19 related scams targeting electricity customers.

    If you receive a call, message or text from someone threatening to disconnect power for non-payment, do not respond. These calls are not coming from us.

    Also be aware of messages claiming to be from your utility with COVID-19 in the subject line. There have been several reports of emails, texts and websites sharing fake information about utility payments and refunds.

    If you receive a suspicious message or call, do not respond. Contact us directly at 519-853-3701 or inquiries@haltonhillshydro.com

    For more details on these scams, see this article from the Ontario Energy Board:

    https://www.oeb.ca/newsroom/2020/consumer-alert-beware-scams-during-covid-19-emergency

  • Mail Delays due to COVID

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    Experiencing mail delays due to COVID-19? Signing up for paperless billing ensures you never miss a bill again. Receive an email notification each month when your bill is ready then log in to our secure portal where you can view or pay your bill, view previous bills, set up alerts and view your detailed energy use. https://haltonhillshydro.com/for-home/billing/ebills/

  • How to Contact Halton Hills Hydro

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    Our office is currently closed to the public. However, we continue to be open to assist customers through telephone or email and our operations continue as usual.

    You can e-mail us at any time at inquiries@haltonhillshydro.com. Our office is open for telephone inquiries 8:30-4:30 Monday to Friday. We are available 24 hours a day for power outage emergencies. Call 519-853-3701.

    You will also find a number of easy to use self-service features on our website at www.haltonhillshydro.com

    For the latest power outage information, check out our Outage Map or follow us on Facebook or Twitter.

  • Receiving or Paying Your Bill

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    How can I be sure I receive my bill?

    The best option to ensure delivery of your bill is uninterrupted is to sign up for paperless billing. With paperless billing, you receive an e-mail when your bill is ready with the amount due and payment date. The e-mail provides an easy link to our AccountOnline portal where you can view your bill, link directly to your financial institution for payment, and view your detailed energy consumption and billing history.

    You can sign up for paperless billing online by visiting AccountOnline or by calling or e-mailing our customer care team. Call 519-853-3701 or e-mail inquiries@haltonhillshydro.com

    How can I pay my bill?

    Currently, the safest option for payment is online through your financial institution or sign up for pre-authorized payments. For pre-authorized payments click here. Credit card payments can be made through our website by clicking here. Cheques can be mailed or dropped off in our night deposit box at 43 Alice St. Acton, L7J 2A9. Please call or e-mail our office if you need to make payment arrangements.

    What is Halton Hills Hydro doing if I can’t pay my bill?

    Halton Hills Hydro understands that many customers are facing financial hardships as a result of the pandemic. Arrears payment arrangements are available to customers who need more time to pay their account.

    Halton Hills Hydro offers a number of payment assistance programs to assist customers having difficulty paying their bills:

    • Ontario Electricity Support Program (OESP)
    • Low-income Energy Assistance Program (LEAP)
    • COVID-19 Energy Assistance Program - Small Business (CEAP-SB)
    • COVID-19 Energy Assistance Program (CEAP)

    Full details are available on the Payment Assistance page on our website.


Page last updated: 06 April 2020, 12:40