COVID-19 UPDATES

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Find the latest updates from Halton Hills Hydro in response to COVID-19

Find the latest updates from Halton Hills Hydro in response to COVID-19

  • Covid-19 Energy Assistance Program (CEAP) for Residential Customers

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    about 1 month ago

    July 13, 2020

    Applications are now being accepted for the Government of Ontario’s new Covid-19 Energy Assistance Program.

    The Government of Ontario is providing $9 million to support eligible residential customers struggling to pay their energy bills as a result of COVID-19. CEAP provides a one time, on-bill credit to eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments. Eligible customers can start applying on July 13, 2020.

    Please note, CEAP funding is limited. Applications will be processed in the order they are received until funding is depleted.

    Electricity customers may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application for CEAP, up to a maximum of $115.

    The CEAP credit can be higher for eligible electricity customers if their home is mainly heated by electricity or they use one of three at-home energy-intensive medical devices (kidney dialysis, mechanical ventilator or oxygen concentrator). In that case, they may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application, up to a maximum of $230.

    Learn more about eligibility requirements and apply HERE.

  • COVID-19 Frequently Asked Questions

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    about 1 month ago

    Q1: Is Halton Hills Hydro’s Office open during the pandemic?

    A1: Halton Hills Hydro’s office is currently closed to the public. Our office continues to be open to assist customers through telephone or email and our operations continue as usual.

    Q2: How can I contact Halton Hills Hydro?

    A2: You can e-mail us at any time at inquiries@haltonhillshydro.com. Our office is open for telephone inquiries at 8:30-4:30 Monday to Friday. We are available 24 hours a day for power outage emergencies. Call 519-853-3701.

    You will also find a number of easy to use self-service features on our website at www.haltonhillshydro.com

    Q3: How can I pay my bill?

    A3: Currently, the safest option for payment is online through your financial institution or sign up for pre-authorized payments. For pre-authorized payments click here. Credit card payments can be made through our website by clicking here. Cheques can be mailed or dropped off in our night deposit box at 43 Alice St. Acton, L7J 2A9. Please call or e-mail our office if you need to make payment arrangements.

    Q4: What is Halton Hills Hydro doing if I can’t pay my bill?

    A4: Halton Hills Hydro understands that many customers are facing financial hardships as a result of the pandemic. The following measures are in place to assist our customers:

    • Disconnection of accounts for non-payment has been suspended until July 31, 2020. This includes all residential and low volume, small commercial customers.
    • Arrears payment arrangements are available to customers who need more time to pay their account.

    Halton Hills Hydro offers payment assistance programs to assist customers having difficulty paying their bills:

    • Ontario Electricity Support Program (OESP)
    • Low-income Energy Assistance Program (LEAP)
    • COVID-19 Energy Assistance Program (CEAP)

    Full details are available on the Payment Assistance page on our website.

    Q5: Do I still have to pay Time-of-Use pricing?

    A5: As of June 1st, the Ontario government announced the COVID-19 Recovery Rate for households, farms and small businesses who pay time-of-use electricity rates. A fixed rate of 12.8₵/kWh is in effect 24 hours a day, 7 days a week. It is intended to be in place until October 31, 2020.

    Q6: Which customers will receive the new pricing?

    A6: Households, small businesses and farms that buy their electricity from Halton Hills Hydro and that are on TOU prices will pay the 12.8 ¢/kWh off-peak price for all hours of the day, every day of the week.

    Customers of unit sub-meter providers that are in a building that pays TOU prices under the RPP will also benefit from the extension of the off-peak price to all hours of the day.

    As explained below, the pricing change does not apply to RPP customers that pay tiered rates. The pricing change also does not apply to RPP customers that have opted out of the RPP in favour of market-based pricing or a contract with an electricity retailer.

    Q7: Do customers have to take any action in order to receive the new pricing?

    A7: No action is required; the 12.8 ¢/kWh pricing applies automatically for electricity consumed starting at 12 a.m. ET on June 1, 2020.

    Q8: Does the new pricing apply to RPP customers on tiered prices?

    A8: The pricing change does not apply to RPP customers that pay tiered prices. Under tiered pricing, the price does not change depending on the time when the customer uses electricity. The price only changes to a higher rate when a residential customer uses more than 1,000 kWh per month or a commercial customer uses more than 750 kWh per month.

  • New COVID-19 Recovery Rate Effective June 1, 2020

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    2 months ago

    Effective June 1st, The Government of Ontario has introduced a fixed, COVID-19 Recovery Rate for households, farms and small businesses who pay time-of-use electricity rates.

    The new fixed rate of 12.8₵/kWh will be in effect 24 hours a day, 7 days a week starting June 1, 2020. It is intended to be in place until October 31, 2020. You will see the new COVID-19 Recovery Rate on bills with electricity used on or after June 1st.

    A price that doesn’t vary by time of day is a simple way to enhance predictability for residential, small business and farm customers about their costs at a time when their electricity use might be a lot different than it is normally. This rate provides stability for Ontarians who are working and learning from home over the warm summer months.

    You can learn more about the new price for electricity here:

    https://news.ontario.ca/mndmf/en/2020/05/ontario-provides-consumers-with-greater-stability-and-predictability-with-their-electricity-bills.html

  • Ontario Government Announces COVID-19 support for Industrial and Commercial Electricity Customers

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    3 months ago

    Deferral of Global Adjustment (GA) charges

    Ontario is deferring a portion of Global Adjustment (GA) charges for industrial and commercial electricity consumers that do not participate in the Regulated Price Plan (RPP), starting from April 2020. The GA rate for smaller industrial and commercial consumers (i.e., Class B) has been set at $115 per megawatt-hour, which is roughly in line with the March 2020 value. Large industrial and commercial consumers (i.e., Class A) will receive the same percentage reduction in GA charges as Class B consumers.

    The government intends to keep this relief in place through the end of June 2020, subject to necessary extensions and approvals to implement this initiative.

    Industrial and commercial electricity consumers will automatically see this relief reflected on their bills.

    Please contact us at 519-853-3701 or inquiries@haltonhillshydro.com with questions about your bill.


    Questions and Answers

    Q1. What is the Government of Ontario doing and why?

    Ontario is deferring a portion of Global Adjustment (GA) charges for industrial and commercial electricity consumers that do not participate in the Regulated Price Plan (RPP), starting from April 2020. The government intends to keep this relief in place to the end of June 2020, subject to necessary extensions and approvals to implement this initiative.

    The GA rate for smaller industrial and commercial consumers (i.e., Class B) will be set at $115 per megawatt-hour, which is roughly in line with the March 2020 value. Large industrial and commercial consumers (i.e., Class A) will receive the same percentage reduction in GA charges as Class B consumers.

    This will provide immediate financial support for companies when they need it most: as they do their part to contain COVID-19 and as they prepare to help get our economy moving again.


    Q2. Who will benefit?

    Ontario anticipates that more than 50,000 industrial (typically Class A) and commercial (typically Class B) electricity consumers will benefit from this relief.

    Subject to necessary extensions and approvals to implement this initiative, these consumers would be protected from a marked increase in GA cost caused by the low demand during the COVID-19 outbreak for the months of April, May and June 2020.

    Q3. Will consumers be expected to pay back the temporary relief at a later date?

    Yes, in 2021, Class A and Class B consumers would see an increase in their Global Adjustment (GA) costs over a 12-month period.

    The government intends to propose regulatory amendments (together with other amendments as necessary) to O. Reg. 429/04 made under the Electricity Act, 1998 in May 2020. If approved, these proposed amendments would allow the Independent Electricity System Operator (IESO) to recover the deferred GA charges over a 12-month period beginning in January 2021. Interest costs related to the deferral would not be recovered from consumers.

    Q4. Why is this relief only being provided temporarily?

    These are temporary relief measures intended to provide immediate financial support for companies when they need it most: as they do their part to contain COVID-19 and as they prepare to help get our economy moving again.

    For more information, follow this link to the Ontario government’s news release. https://news.ontario.ca/mndmf/en/2020/05/ontario-providing-support-for-industrial-and-commercial-electricity-consumers-during-covid-19.html


  • Covid-19 Scam Alert

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    4 months ago

    We have been made aware of a number of COVID-19 related scams targeting electricity customers.

    If you receive a call, message or text from someone threatening to disconnect power for non-payment, do not respond. These calls are not coming from us. The Ontario Energy Board has prohibited disconnection for non-payment until July 31, 2020.

    Also be aware of messages claiming to be from your utility with COVID-19 in the subject line. There have been several reports of emails, texts and websites sharing fake information about utility payments and refunds.

    If you receive a suspicious message or call, do not respond. Contact us directly at 519-853-3701 or inquiries@haltonhillshydro.com

    For more details on these scams, see this article from the Ontario Energy Board:

    https://www.oeb.ca/newsroom/2020/consumer-alert-beware-scams-during-covid-19-emergency

  • How to Contact Halton Hills Hydro

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    4 months ago

    Our office is currently closed to the public. However, we continue to be open to assist customers through telephone or email and our operations continue as usual.

    You can e-mail us at any time at inquiries@haltonhillshydro.com. Our office is open for telephone inquiries 8:30-4:30 Monday to Friday. We are available 24 hours a day for power outage emergencies. Call 519-853-3701.

    You will also find a number of easy to use self-service features on our website at www.haltonhillshydro.com

    For the latest power outage information, check out our Outage Map or follow us on Facebook or Twitter.

  • Receiving or Paying Your Bill

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    4 months ago

    How can I be sure I receive my bill?

    The best option to ensure delivery of your bill is uninterrupted is to sign up for paperless billing. With paperless billing, you receive an e-mail when your bill is ready with the amount due and payment date. The e-mail provides an easy link to our AccountOnline portal where you can view your bill, link directly to your financial institution for payment, and view your detailed energy consumption and billing history.

    You can sign up for paperless billing online by visiting AccountOnline or by calling or e-mailing our customer care team. Call 519-853-3701 or e-mail inquiries@haltonhillshydro.com

    How can I pay my bill?

    Currently, the safest option for payment is online through your financial institution or sign up for pre-authorized payments. For pre-authorized payments click here. Credit card payments can be made through our website by clicking here. Cheques can be mailed or dropped off in our night deposit box at 43 Alice St. Acton, L7J 2A9. Please call or e-mail our office if you need to make payment arrangements.

    What is Halton Hills Hydro doing if I can’t pay my bill?

    Halton Hills Hydro understands that many customers are facing financial hardships as a result of the pandemic. The following measures are in place to assist our customers:

    • Disconnection of accounts for non-payment has been suspended until July 31, 2020. This includes all residential and low volume, small commercial customers.
    • Arrears payment arrangements are available to customers who need more time to pay their account.

    Halton Hills Hydro offers a number of payment assistance programs to assist customers having difficulty paying their bills:

    • Ontario Electricity Support Program (OESP)
    • Low-income Energy Assistance Program (LEAP)
    • COVID-19 Energy Assistance Program (CEAP)

    Full details are available on the Payment Assistance page on our website.


  • Off-Peak Pricing Extended until May 31st

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    about 1 month ago
    CLOSED: This article is now out of date.

    Off-Peak Pricing remains in effect 24/7 until May 31st.

    The Ontario government has extended the emergency electricity rate relief until May 31st, 2020. This means that customers who pay time-of-use pricing will be billed off-peak rates 24 hours a day, seven days a week until May 31st. The Off-Peak rate is 10.1 ₵/kWh.

    You can read the full news release from the Ontario government here: https://news.ontario.ca/opo/en/2020/05/ontario-extends-electricity-rate-relief-during-covid-19.html?utm_source=ondemand&utm_medium=email&utm_campaign=p

  • Off-Peak Pricing in Effect

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    about 1 month ago
    CLOSED: This article is now out of date.

    The Government of Ontario is providing temporary 45-day emergency relief to support Ontarians impacted by the global COVID-19 outbreak. As of Tuesday, March 24, 2020, households, farms and small businesses that pay time-of-use electricity rates will be charged off-peak rates 24 hours a day, seven days a week.

    The Off-Peak price of electricity is 10.1 ₵/kWh. This price will apply for 45 days starting with electricity consumed on March 24, 2020. Electricity consumed prior to this date will be billed at standard Time-of-Use rates.

    The new pricing applies automatically. No customer action is required.

    For more information, visit the Ontario Energy Board at oeb.ca.

  • Time-of-Use Pricing FAQs

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    about 1 month ago
    CLOSED: This article is now out of date.

    Do I still have to pay Time-of-Use pricing?

    Starting on March 24, 2020, residential and small business customers and farms on time-of-use (TOU) pricing under the OEB’s Regulated Price Plan (RPP) will pay 10.1 ¢/kWh no matter what time of day the electricity is consumed. This means that these TOU customers will be paying the off-peak price throughout the day. The Government has indicated that it intends to keep the 10.1 ¢/kWh pricing in place for 45 days.

    The 10.1 ¢/kWh pricing applies automatically – no customer action is required.

    Which customers will receive the new pricing?

    Households, small businesses and farms that buy their electricity from Halton Hills Hydro and that are on TOU prices will pay the 10.1 ¢/kWh off-peak price for all hours of the day, every day of the week.

    Customers of unit sub-meter providers that are in a building that pays TOU prices under the RPP will also benefit from the extension of the off-peak price to all hours of the day.

    As explained below, the pricing change does not apply to RPP customers that pay tiered rates. The pricing change also does not apply to RPP customers that have opted out of the RPP in favour of market-based pricing or a contract with an electricity retailer.

    Do customers have to take any action in order to receive the new pricing?

    No action is required; the 10.1 ¢/kWh pricing applies automatically for electricity consumed starting at 12 a.m. ET on March 24, 2020.

    How long will the new pricing be in effect?

    The Government has stated that it intends for the new pricing to be in effect for 45 days – until May 6th, 2020.

    How and when will the new pricing appear on bills?

    The 10.1 ¢/kWh price will be shown as the price for all 3 of the TOU pricing periods that appear on the bill for electricity consumed on and after March 24, 2020. Although the bill will continue to refer to off-peak, mid-peak and on-peak, the price for all of them will be the same at 10.1 ¢/kWh.

    For many customers, the first bill after March 24, 2020 will have 6 line items – 3 line items at the TOU prices in effect until the end of the day on March 23, 2020 and 3 line items at the TOU price of 10.1 ¢/kWh for electricity consumed starting on March 24, 2020.

    Does the new pricing apply to RPP customers on tiered prices?

    The pricing change does not apply to RPP customers that pay tiered prices.

    Under tiered pricing, the price does not change depending on the time when the customer uses electricity. The price only changes to a higher rate when a residential customer uses more than 1,000 kWh per month or a commercial customer uses more than 750 kWh per month.